Job Description

At  ScionHealth , we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

• The Administrative Clerk provides a range of clerical and administrative support services to ensure efficient day-to-day operations within physician practice clinics or healthcare departments
• This role supports patient intake, documentation, communication, and scheduling, while maintaining a strong focus on customer service and patient satisfaction

Essential Functions

• Greets and interacts professionally with patients and families 
• Answers phones courteously; routes calls, takes messages, and provides information 
• Registers patients, verifies demographic and insurance information, and collects co-pays/self-payments 
• Schedules new and follow-up appointments; provides directions and registration guidance 
• Maintains accurate documentation and applies organizational policies and procedures 
• Coordinates daily patient flow activities and supports clinical operations as needed 
• Manages clerical tasks such as photocopying, scanning, faxing, and handling test results 
• Maintains confidentiality and protects patient health information 
• Assists with orientation and training of new staff 
• Restocks supplies and maintains clean and organized work areas 
• Complies with infection control procedures and safety standards 
• Performs other duties as assigned 

Knowledge/Skills/Abilities/Expectations

• Proficient in computer applications, including EMR systems, word processing, and email 
• Excellent verbal and written communication skills 
• Strong organizational and time management abilities 
• Able to multi-task and function effectively in a fast-paced healthcare setting 
• Demonstrates professionalism, teamwork, and a focus on patient satisfaction 
• Ability to handle emergencies and stressful situations calmly and appropriately 
• Must read, write, and speak fluent English; additional languages preferred

Education

• High school diploma or GED preferred 

Licenses/Certifications

• None required 

Experience

• Minimum one (1) year of experience in a hospital or clinic office setting preferred 

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