Job Description

Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Responsibilities:

• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications :

• High School diploma or GED.
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.

Preferred Qualifications :

• 2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college.
• Knowledge of Apple iOS.

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