Help Desk Analyst Job at LingaTech, Harrisburg, PA

VSsrMHNCejQ0YW1NSXpjRlFhUnkybGZJblE9PQ==
  • LingaTech
  • Harrisburg, PA

Job Description

Location: Harrisburg, PA
Position Type: Hybrid
Hybrid Schedule: 5 days onsite, 5 days from home
Contract Length: 5 months + extensions

Position Overview:
The Help Desk Analyst provides first-level, call-center-based support to users by resolving login issues, password resets, and application access problems. This role focuses on troubleshooting and customer assistance, with escalation to Tier 2 support when needed, and does not involve hardware setup, wiring, or remote system access.

Duties:
  • Receive and respond to user support requests via phone and email regarding business application issues and usage questions

  • Troubleshoot application-related problems and guide users through step-by-step resolution processes

  • Identify the nature of reported issues and accurately log incidents in the tracking system

  • Escalate unresolved or complex issues according to established procedures

  • Research solutions using technical databases, reference materials, and collaboration with team members

  • Provide clear, accurate, and timely responses to general application and administrative environment questions

  • Communicate status updates effectively to users and internal teams

  • Assist with coordination of application changes, upgrades, and new product rollouts

  • Track, manage, and report time spent on all assigned work activities

  • Adhere to defined quality standards and service expectations

  • Work collaboratively within a team environment to meet service goals

  • Complete assigned tasks and maintain strong written and verbal communication skills

Required Skills:
  • 3+ years of experience promptly answering help desk phone calls in a professional support environment

  • 3+ years of experience promptly responding to help desk emails and user support requests

  • 3+ years of experience escalating issues to senior staff by assigning ServiceNow incidents to the appropriate technical resources

  • 3+ years of experience performing computer repairs as needed

  • 3+ years of experience installing software and system updates on end-user computers

  • 3+ years of experience assisting senior technical staff with lower-level tasks such as acquiring data and running reports

  • 1+ year of experience running daily reports and distributing them via hand delivery or inter-company mail

  • 1+ year of experience creating and documenting ServiceNow incidents for all phone and email requests

  • 1+ year of experience providing assistance with cable clean-up, basic installations, data center cleaning, and moving or racking equipment

Job Tags

Contract work, Remote work,

Similar Jobs

CRH

Director of Communications Job at CRH

 ...products. This includes critical infrastructure for the water, communications, and energy markets, as well as value-added products that...  ...You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement... 

MHM Publishing Inc

Senior Experimental Flight Test Pilot - Tiltrotor & Systems Job at MHM Publishing Inc

A leading aviation engineering company in Fort Worth is seeking a Test Pilot to shape the future of Army Aviation through experimental flight tests. Candidates should have a Bachelor's degree, rotary wing flight experience, an FAA Commercial Pilot Certificate, and excellent... 

Hasbro

Summer Intern 2026- Graphic Design Internship Job at Hasbro

 ...highly skilled, highly creative, and highly committed individuals for 100 years and we believe the best is yet to come. About the Internship Program: Over the course of 11 weeks, a select group of college and university students will join us, gaining valuable work...