The Analysts will support the PRISM go live. PRISM will be a significant change for all employees accessing the new HR system and we need to be able to provide users with support if they have difficulties.
They will need to Learn our phone and ticketing system. The system is web based and SSO so they will be expected to be able to reset AD passwords and troubleshoot basic browser issues. Then document what issues they see, what the solutions are and details of problems in escalation tickets.
Work Location: Must reside in New England. Ability to be onsite in Augusta as needed.
Primary Responsibilities:
What you'll have:
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