Job Description

Company:

Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high-speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.

Job Summary:

The Help Desk Technician is responsible for providing first-level support to maintain the operational status of client devices, mobile devices, and related peripherals across the organization. This role collaborates closely with IT teams (network, systems, databases) and IS teams (application development) to ensure a reliable and secure global IT environment. The technician performs administration, troubleshooting, and maintenance of hardware and software to support day-to-day business operations.

Compensation:

[Starting / Initial] Base Salary Pay Range: $60,000/yr - $65,000/yr

Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.

Essential Duties and Responsibilities:

Serve as the initial point of contact for hardware, software, and application issues via phone, email, and ticketing system

Communicate effectively with employees throughout the problem resolution process

Create, modify, and manage Active Directory objects using Windows Server

Deploy, manage, and support endpoint solutions for laptops and mobile devices

Diagnose and repair desktop and laptop hardware issues

Perform IT inventory management and asset tracking

Assist with company cybersecurity initiatives, ensuring compliance on all client devices

Maintain accurate and updated documentation of IT systems, procedures, and configurations

Qualifications:

Degree in an IT-related field or equivalent professional experience

Minimum 2 years of experience providing 1st-level IT or help desk support

Proficiency in Microsoft desktop operating systems and enterprise applications, including:

Windows 11, Windows Server 2016/2019

Microsoft Office 2019/2024

Microsoft Exchange 2013/2019

Strong understanding of PC hardware configuration and setup

Basic networking knowledge (DNS, FTP, TCP/IP, file/print servers)

Hands-on experience with Active Directory account creation and management

Excellent interpersonal, telephone, and face-to-face communication skills

Ability to prioritize tasks and multitask effectively in a fast-paced environment

Strong problem-solving skills with creativity and initiative

Proficiency in English, both written and verbal

Willingness to work after hours or weekends as required

Capable of writing, maintaining, and presenting detailed technical documentation

Knowledge of system tools such as Tanium, Kandji and Anydesk to name a few

Physical Requirements:

Frequently remains seated for extended periods during the workday

Regular use of computers with continuous viewing of a computer screen

Occasionally required to lift, carry, push, or pull equipment weighing up to 50 pounds

COVID-19 Policy:

Cogent has adopted a mandatory vaccination and booster policy which requires all U.S. employees to be fully vaccinated with one booster against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy.

By submitting an application or resume for this position, I understand that is an in-office position and agree to abide Cogent’s mandatory vaccination policy.

To apply for the Help Desk Technician position, please submit your resume and cover letter to careers@cogentco.com.

Cogent Communications is an Equal Opportunity Employer.

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