Job Description

Master Center for Addiction Medicine is seeking a part-time IT Intern who wants to gain valuable hands-on experience in the field of IT. 

*Note: this is an ONSITE part-time internship. Exact hours and schedule can be negotiated.

Master Center for Addiction Medicine is an entirely outpatient treatment center. Master Center approaches the disease of addiction in a comprehensive, evidence-based, and individualized way, drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring, peer support services and community recovery organizations. Our practice approach is to provide compassionate care through providers that are committed to treating our patients with dignity, respect, and kindness.

The IT intern assists the Systems Administrator with the IT processes at all business locations, though the IT intern will primarily work out of the Glen Allen location. The primary function of this role is to assist with various IT&T oriented projects, initiatives, and services as directed. This assistance ranges from desktop support, incident resolution and reporting, documentation, and general IT administrative and support services.

Duties and responsibilities:

• Set up new laptops and employee accounts, ensuring optimal configuration for performance and usability.
• Install and update drivers to maintain hardware compatibility and system stability.
• Perform password resets and unlock user accounts as needed.
• Replace or troubleshoot faulty electronic equipment (e.g., monitors, keyboards, peripherals).
• Monitor and manage threat/spam emails, escalating issues when necessary.
• Resolve minor audio/visual issues in conference rooms and workstations.
• Assist with inventory management, including tracking hardware and software assets.
• Upgrade laptops from Windows Home to Pro editions.
• Upgrade laptops with less than 12GB of RAM to meet performance standards.
• Conduct basic systems training (e.g., Office 101, Microsoft Teams) for staff.
• Monitor the ticketing system and respond to incoming IT support requests.
• Perform routine maintenance on computers, including internal cleaning and reapplication of thermal paste.
• Set up workstations in an ergonomic and efficient manner tailored to user needs.
• Shadow and learn from more complex tasks such as server maintenance, network troubleshooting, and cybersecurity practices.
• Demonstrate a strong interest in technology and a willingness to learn.
• Apply critical thinking and problem-solving skills to diagnose and resolve technical issues.
• Assist with other tasks and projects as they arise.

Minimum education and/or minimum experience:

• Associate degree in related field (IT, computer science, etc.) preferred.
• Minimum one year of experience in IT preferred.

Required skills and abilities:

• Great attention to detail.
• Strong analytical and problem-solving skills.
• Excellent customer service—provides excellent IT&T support to our end users
• Strong communication skills: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
• Computer Science/Information Systems experience.
• Proactive and independent with the ability to take initiative.
• Excellent time management skills with a proven ability to meet deadlines.

Please do not contact the office directly. We are conducting all hiring activities through JazzHR, our Applicant Tracking System. Thank you!

At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!

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