Job Description

Looking to join an organization where you feel valued and encouraged to achieve your dreams? We are actively looking for individuals who align with our values and are passionate about thriving in a fast-paced, ever-changing industry. In 2015, Würk created the cannabis industry's very first all-in-one workforce management solution. Our dynamic system is utilized to streamline operations, minimize regulatory risks, and manage payroll, HR, timekeeping, and tax compliance. We believe it is our responsibility to protect the people and organizations in highly regulated industries so they can continue to impact the world we live in. If this excites you, we at Würk would love to meet you!

At Wurk, a successful Order Fulfillment Specialist and Customer Support will prepare and ship payroll check packages for clients. On this fast paced team, the OFS will need to exemplify outstanding customer service skills as well as troubleshooting skills. This role will deliver comprehensive, high-quality support of Würk's HRIS product line. This position is full time, non-exempt, and is in office.

Order Fulfillment Responsibilities

• Printing, sealing, packaging, and shipping live checks to multiple client destinations with a high to near perfect delivery success
• Building and owning processes and procedures around timely fulfillment of check delivery including payroll, manuals, and vendor checks
• Working with equipment vendors to maintain smooth operation of fulfillment machinery including but not limited to MICR and standard printers, mail machines, and pressure sealers
• Processing returned timeclock terminals
• Responsible for weekly new hire reporting
• Assisting with office duties

Customer Support Responsibilities

• Field incoming cases to identify or resolve issues or questions for clients while maintaining customer satisfaction
• Deliver timely solutions to customers while maintaining customer satisfaction
• Analyze customer configuration and effectively use internal and external resources such as knowledgebases, user/admin manuals, and internet resources to troubleshoot the problem
• Work individually and with a team to solve problems while communicating trending issues and best practices
• Develop relationships with assigned client admins to foster a collaborative environment where clients have the feeling of partnership

Required Skill Sets and Experience

• 1+ years of customer support experience
• Experience troubleshooting technical issues
• Experience with Salesforce Service Cloud or other Support ticketing systems preferred
• Excel skills and aptitude in Microsoft applications
• Interpersonal communication skills, prioritizing, and meeting deadlines
• Ability to lift 20 pounds
• Live in the Denver area, as this role is in office in downtown Denver Monday-Friday.
• Shipping and printing experience preferred
• UKG Ready experience preferred
• Salesforce service cloud or other support ticketing system preferred

What's in it for you?

• FREE medical, dental, and vision plans
• FREE basic life insurance, short term disability, and employee assistance programs
• 401(k) traditional and Roth plans with Employer Match
• Generous PTO, bonus, and stock options
• $400 office equipment reimbursement
• $300/year fitness reimbursement
• Internet reimbursement
• Paid professional development & tuition reimbursement
• Generous referral bonuses
• Paid parental leave
• Paid sabbatical leave program

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

At this time, Wurk cannot provide work visa sponsorship. 

This position's approximate base salary range is $50,000-$60,000 based on candidate's experience, education, and geographic location.

Job Tags

Full time, Temporary work, Work at office, Live in, Monday to Friday,

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