Job Description

FUNCTIONS

We are seeking a highly organized and proactive Order Fulfillment Specialist to manage and optimize our end-to-end order fulfillment operations. This role will be responsible for overseeing outbound shipments, managing 3PL relationships, processing retail orders, and ensuring a high level of customer satisfaction. Responsibilities:

• Own day to day operational relationships with 3PL providers to execute on fulfillment plans
• Assist with EDI integration and collaboration with retail partners
• Manage order receipts and product allocation with the team
• Maintaining a positive, empathetic, and professional attitude toward retailers at all times
• Responding promptly to customer inquiries
• Processing and Coordinating shipments to retailers
• Prepare shipping documents and keeping records of all interactions and transactions
• Build strong relationships with retailers and support their needs and specifications
• Study and maintain up to date knowledge of products in order to answer any customer questions
• Respond promptly to customer inquiries and resolve issues or concerns
• Rectify problems such as damages, shortages, and non-conformance to specifications
• Maintain relationships with carriers and retailers

What we look for:

• Minimum of 3 Years of Relevant Order Fulfillment or Customer Service experience
• Experience within Beauty & Lifestyle Industries, preferably working with products
• Hands-on experience with ERP systems such as Business Central, NetSuite, or similar platforms

What we Offer:

• 2 days of remote work per week
• Medical & dental care
• Additional insurance plans

- 401K

Job Tags

Remote work,

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