Job Description

• Proactively, warmly, and respectfully greet and/or direct patients upon arrival.
• Manages front desk responsibilities, including check-in and new patient registration.
• Uphold clinic guidelines and standards related to Patient Confidentiality (HIPAA).
• Review and/or obtain demographics and insurance information per protocol, collect copayments and balances due on the account from patients, and maintain accurate billing ledgers/receipts daily.
• Communicates the organization's expectation of payment at the time of service to the patient.
• Identifies patients in need of financial assistance and refers patients to Patient Financial Services when necessary.
• Assist patients with appointment scheduling and other tasks as requested.
• Help maintain clinic flow by strategically directing patients into exam rooms on time.
• Facilitate the completion of patient surveys and questionnaires.
• Advocate for patients and promote access through accommodation and “jockeying” of provider schedules as needed.
• Maintain excellent public relations with patients, families, and clinical staff as well as demonstrate a willingness and ability to work collaboratively with others for a concise and timely flow of information.
• Maintains knowledge of reference materials for Medicare, Medicaid, and third-party payers.
• Notify the team and help expedite rooming of all acutely ill or possibly contagious patients.
• Work assigned EPIC work queues, following the department's workflow process as assigned.
• Provide information and assistance to people seeking services and keep patients aware of any appointment delays.
• Call Center duties as assigned.
• Assist with new employee onboarding.
• Manage stressful situations in the Most empathetic manner.
• Maintain cleanliness and order of lobby and desk and participate in Infection Control through appropriate stocking of supplies and enhanced seasonal cleaning schedule.
• Maintain a uniform, professional appearance that communicates respect, safety and warmth.
• Proactively communicates issues involving customer service and process improvement opportunities.
• Perform other duties as assigned.
QUALIFICATIONS:
• High school diploma or GED.
• Successful completion of in-house training/orientation.
• Medical experience in a clinic or hospital setting helpful.
• Must be a friendly, dynamic communicator with the ability to multi-task and make sound/quick decisions in a high stress environment.
• Must have leadership and assertiveness skills.
• Must have a clear voice, a pleasant presentation, along with a pleasant attitude.
• Familiarity with computers helpful.
• Ability to relate well to people from diverse ethnic and cultural backgrounds.
• Bilingual (Spanish/English or Hmong/English) required.
XJ6

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