This is a remote position.
24/7 servicing of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:
• a vehicle that won’t start
• flat tire(s)
• keys locked inside a car
• vehicle out of gas
• vehicle in an accident
• Place outbound calls to listed Service Providers to secure appropriate towing assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.
• Outbound coordination to client’s independent service providers.
• Possible follow up calls to independent service providers for clarification and/or additional calls for secondary services.
• Probing to identify the need of the customer based on vehicle inoperable situation
• Identifying the customer’s location using Google Maps and other client tools
• Providing policy coverage details based on the specific client program
• Securing a Service Provider to assist the customer, based on the parameters of the policy’s program
• Providing status updates to customers calling after the initial request for assistance was processed
• Must speak English and Spanish fluently
Please click this link for the Basic PC Requirements Computer Specifications
Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team.
SUMMARY DESCRIPTION: Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Junior Sous Chef. Are you someone whoispassionateaboutpeople,drivenby purpose, andcleverin your approach? If so keep on reading!! Here atArlowe strive to create...
...growing residential roofing company in the Southeast, and our success is driven by the quality of our sales team. This role exists for someone who understands that recruiting is a production role, not an HR support function. As a Sales Talent Recruiter, you will...
...As a Virtual Trip Experience Assistant, you will help travelers understand their plans, confirm details, and feel prepared for their adventures. Youll answer questions, manage updates, and ensure they receive clear guidance from beginning to end. At Destiny&Co...
...global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and...
...At I Saw The Sign, we're more than just a sign company. We're storytellers. Our dynamic signage solutions, from eye-catching storefront... ...We are seeking a dedicated and skilled Outdoor Commercial Sign Installation Specialist to join our team. This full-time, on-site position...