Job Description

Job Title: Dental Office Manager

Location: Heritage Dental Centers

Schedule: Monday through Friday from 7:45am to 5:30pm

The purpose of the Office Leader position is to efficiently and effectively manage a financially viable practice. The Office Leader is to ensure appropriate staffing, full schedules, successful financial presentation of treatment plans and payment options, and to ensure patient satisfaction and practice profitability. The Office Leader must be able to clearly explain treatment options and the costs associated. They are knowledgeable about the treatment and timelines, and they are prepared to discuss the financial arrangements with the patient. They will coordinate as needed with other offices who share in the care of the patient, following through on all referrals and correspondence. The Office Leader must be able to communicate effectively. The Office Leader must provide proper training, coaching, and guidance to all team members in the practice. The responsibilities listed below must be accomplished daily, weekly, and monthly. Additional responsibilities may be required.

Key Responsibilities:

• Team Leadership & Development : Lead, mentor, and inspire a dedicated team, ensuring a positive, productive work environment. Foster leadership skills in team members and encourage growth within the practice.
• Patient & Doctor Liaison : Serve as the bridge between the doctor, patients, and the dental team, ensuring clear communication and a seamless experience from check-in to treatment.
• Operational Excellence : Oversee the day-to-day operations of the practice, ensuring efficiency in every aspect, including scheduling, patient flow, inventory management, and office systems.
• Financial Oversight : Track and analyze key performance metrics to ensure revenue goals and financial targets are met. Implement strategies to improve financial outcomes and increase profitability.
• Practice Growth & Strategy : Work with leadership to forecast future growth opportunities and implement effective strategies for expanding patient volume, improving service offerings, and enhancing the overall patient experience.
• Compliance & HR Management : Ensure all staff are properly trained and that the practice complies with all regulatory and legal requirements. Oversee HR functions such as recruitment, performance management, and staff development.

Requirements & Qualifications:

• Experience : A minimum of 5 years working in a dental practice, with at least 2 years in a leadership or managerial role. Experience in a fast-paced, customer-oriented environment is a plus.
• Business Acumen : A solid understanding of practice management, financial reporting, and business operations. Proficiency in dental practice management software (preferred) and tools like Word and Excel.
• Leadership Skills : Strong leadership capabilities with experience managing teams and driving results. Ability to mentor and develop staff into leaders within the practice.
• Communication & Problem Solving : Excellent interpersonal skills, with a strong ability to solve problems, make decisions, and communicate effectively with patients, staff, and leadership.
• Industry Knowledge : Familiarity with dental billing systems, insurance processes, and patient account management. Understanding of HR processes and legal compliance.
• Education : Associate degree in a relevant field or equivalent professional experience. Continuing education in dental management is a plus.

Benefits:

• Competitive Salary & Performance Bonuses
• 401(k) Matching
• Comprehensive Health, Dental, and Vision Insurance
• Life Insurance
• Generous Paid Time Off (PTO)
• Paid Holidays
• Employee Discounts and Perks

If you are a proactive, organized, and results-driven professional with a passion for delivering excellent patient care and improving dental practices, we encourage you to apply. This is a unique opportunity to take your career to the next level while making a significant impact in a welcoming and supportive environment.

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