EMAIL-CHAT SUPPORT SPECIALIST (REMOTE)
COMPANY : General Packaging Corporation
LOCATION : Remote Work
COMPANY DESCRIPTION
General Packaging Corporation is a custom manufacturer of corrugated boxes, wood pallets, wooden containers & a variety of foam cushioning products specializing in specialty packaging & custom assembly in materials including corrugated fiberboard (single, double & triple wall), wood, foam & diverse cushioning products.
JOB DESCRIPTION
We are looking for an experienced Email-Chat Support Specialist that will take responsibility for handling customer queries via email, live chat and other social media platforms. The successful candidate will have the ability to understand and empathize with customer concerns, while providing swift and effective solutions.
Key Responsibilities:
- Provide prompt and professional support to customers via email and chat, addressing inquiries and resolving issues effectively.
- Develop a thorough understanding of the company's products and services to assist customers accurately.
- Document customer interactions and feedback to enhance service quality and contribute to continuous improvement initiatives.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Maintain up-to-date knowledge of company policies and procedures to provide accurate information to customers.
Required Skills and Qualifications:
- Excellent written communication skills with a strong attention to detail.
- Proven experience in customer service or support, particularly in an email/chat environment.
- Ability to multitask and manage time efficiently in a fast-paced setting.
- Proficiency in using customer support software and tools.
- Strong problem-solving skills and a customer-oriented mindset.
BENEFITS
Pay: $50,000 to $62,000 per year
CAREGIVER / CERTIFIED NURSING ASSISTANT - HOME CAREWeekly Pay Paid TrainingPay: $19-$23/hr + BonusesSchedule: Full-Time & Part-Time | 7 AM - 9 PMGriswold Home Care for Oahu Is Hiring Caregivers, CNAs, and NAs to Provide Quality In-home Care and Senior Care for...
...Operations, Culture, Engagement - PA Who We Are At DEAN Adventure Camps , we create life-changing opportunities for young people to... ...MD, NJ, PA, and VA , offering all-inclusive programs that make summer exciting for children and easy for families. Learn more: DEAN...
...Head of School Williamsburg Montessori School Location: Williamsburg, VA Reports to: Board of Trustees Start Date: July or August 2026 About Williamsburg Montessori School Williamsburg Montessori School (WMS) is a nurturing, dynamic, and values-driven...
...every day. Join us today, and experience a career well lived. Behavior Analyst Starting at $85,000/year (Salary + OT) plus a $5,000 Sign-... ...Must hold an active Board Certified Behavior Analyst (BCBA) certification and a Missouri state license. Are you a dedicated...
...change. At SOULCHI, we are driven by a vision that blends virtues-based leadership, conscious growth, and a commitment to the United Nations Sustainable Development Goals. As an equity-based startup team member, you're not just joining a team; you're embarking on a journey...